Article 1 (Purpose)

The purpose of these Terms and Conditions is to prescribe the rights, obligations, responsibilities, and other necessary matters between Castlink (hereinafter referred to as the “Company”) and members in relation to the use of all services provided by the Company.

Article 2 (Definitions)

The main terms used in these Terms and Conditions are defined as follows:

The term “Service” means all services provided by the Company that can be used by “Users” regardless of the device on which they are implemented (including all types of wired and wireless devices such as PC, TV, portable devices, etc.).

The term “User” means “Individual Members,” “Corporate Members,” and “Non-Members” who receive services provided by the Company pursuant to these Terms and Conditions.

The term “Individual Member” means a person who has provided personal information to the Company, registered as a member, and is able to continuously receive information from the Company and use the services provided by the Company on an ongoing basis.

The term “Corporate Member” means a person who has provided corporate information and personal information to the Company, registered as a member, and is able to continuously receive information from the Company and use the services provided by the Company on an ongoing basis.

The term “Non-Member” means a person who uses the services provided by the Company without registering as a member.

The term “ID” means a combination of letters or letters and numbers determined by the member and approved by the Company for the purpose of identifying the member and using the services.

The term “Password” means a combination of letters (including special characters) and numbers determined by the member to confirm that the member corresponds to the given ID and to protect confidentiality.

The term “Paid Service” means all services provided by the Company for a fee.

The term “Payment” means the act of selecting a payment method and entering financial information in order for a member to use paid services provided by the Company.

The term “Castlink PIX” means an online payment method purchased to use paid services provided by the Company, which can be charged, paid, and refunded based on the member’s ID.

The term “Content” means information such as text, photos, videos, and various files and links in the form of codes, letters, voices, sounds, images, or videos used on the information and communications network in accordance with the provisions of the Information and Communications Network Act.

Article 3 (Matters Not Specified in the Terms)

For matters not specified in these Terms and Conditions, the provisions of laws, individual service terms, operational policies, and rules (hereinafter referred to as “Detailed Guidelines”) established by the Company shall apply. In the event of a conflict between these Terms and the Detailed Guidelines, the Detailed Guidelines shall prevail.

Article 4 (Effect and Amendment of the Terms)

① These Terms and Conditions shall be posted and announced on all internet services provided by Castlink.

The Company may amend these Terms to the extent that they do not violate laws related to these services, such as the “Act on the Consumer Protection in Electronic Commerce, Etc.” (hereinafter “E-Commerce Act”), the “Act on the Regulation of Terms and Conditions” (hereinafter “Terms Regulation Act”), and the “Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.” (hereinafter “Information and Communications Network Act”). When the Terms are amended, the Company shall determine the amended content and effective date, and announce them at least 7 days prior to the effective date (30 days in advance for changes unfavorable or material to users), and for a considerable period after the effective date. In addition, for existing users, the Company shall individually notify them via separate electronic means (such as email, text messages, in-service messages, pop-up alerts, etc.) of the amended terms, effective date, and reasons for the amendment (including explanations of important changes).

The amended Terms shall take effect from the effective date announced or notified.

② When the Company announces or notifies the amended Terms pursuant to paragraph ①, it shall also notify the following: “If you do not agree to the changes, you may terminate the contract within 7 days (30 days for changes unfavorable or material to users) from the date of announcement or receipt of notice. Failure to express your intention to terminate the contract shall be deemed as consent to the changes.”

③ If a user does not express their intention to reject the amended Terms within 7 days (or 30 days for changes unfavorable or material to users) from the date of announcement or receipt of notice pursuant to paragraph ②, the user shall be deemed to have consented to the changes.

Article 5 (Notices to Users)

① Unless otherwise specified in these Terms, the Company may notify users through electronic means such as email, SMS, in-service messages, or push notifications.

② For notices to all users, the Company may substitute individual notice by posting it on the bulletin board of its website for at least 7 days.

However, for matters that significantly affect an individual user’s transactions, the Company shall provide individual notice pursuant to paragraph ①.

③ If individual notice is difficult due to reasons such as the user’s failure to provide, update, or correct contact information, the posting referred to in the preceding paragraph shall be deemed as individual notice.

Article 6 (Conclusion of the Service Agreement)

The service agreement shall be concluded in the following cases:

Where a user wishes to register as a member, agrees to the Terms, applies for membership, and the Company accepts such application.

Where a user wishes to use services available without membership registration, the agreement is concluded when the user makes payment for the service.

Where a user wishes to use free services available without membership registration, the agreement is concluded when the user uses additional services such as storing matters related to the free service and proceeds with the procedures in items 1 and 2 above.

Article 7 (Acceptance of Membership Registration)

① In principle, the Company shall accept requests to enter into a service agreement.

② In connection with the application under paragraph ①, the Company may request real-name verification and identity authentication through a specialized agency if necessary to provide the service.

③ The Company may withhold acceptance if there is no room in the service facilities or if there are technical or business-related problems.

④ If the Company does not accept or withholds acceptance pursuant to paragraphs ② or ③, it shall, in principle, inform the applicant. However, this does not apply if, due to reasons not attributable to the Company, the applicant cannot be informed.

⑤ The time of establishment of the service agreement shall be the time when the Company indicates completion of registration in the case of paragraph ① item 1, or the time when payment completion is indicated in the case of paragraph ① item 2.

⑥ The Company may classify members by grade in accordance with its policy and differentiate usage times, number of uses, service menus, etc.

⑦ The Company may impose usage restrictions or grade-based restrictions in accordance with the “Promotion of the Motion Pictures and Video Products Act” and the “Youth Protection Act” to ensure compliance with ratings and age requirements.

Article 8 (Changes to Member Information)

① Members may, at any time, view and modify their personal information through the personal information management page.

However, information necessary for service management such as real name and ID cannot be modified.

② When the details entered at the time of membership application change, the member must make the changes online or notify the Company of such changes via email or other means.

③ The member shall be responsible for any disadvantages resulting from failure to notify the Company of changes pursuant to paragraph ②.

Article 9 (Management and Protection of Member Information)

① The responsibility for managing the member’s ID and password lies with the member, and they shall not allow any third party to use them.

② If the member’s ID is likely to cause a leakage of personal information, is antisocial, contrary to public morals, or is likely to be mistaken as the Company or a service operator, the Company may restrict the use of that ID.

③ If the member becomes aware that their ID and password have been stolen or are being used by a third party, they must immediately notify the Company and follow the Company’s guidance.

④ In the case of paragraph ③, if the member fails to notify the Company of such fact or fails to follow the Company’s guidance after notification, the Company shall not be responsible for any disadvantages incurred.

Article 10 (Obligations of the Company)

① In order to provide continuous and stable services, if there is a failure or loss of facilities, the Company shall repair or restore them without delay. In the event of any of the following causes, the Company may temporarily suspend the provision of all or part of the services without prior notice, and shall notify users afterwards without delay of the cause and suspension period:

When necessary for urgent inspection, expansion, replacement, or maintenance work of systems or facilities

When the Company deems a system replacement necessary to provide new services

When normal service provision is impossible due to failure of systems, other service facilities, or wired/wireless network failures

In cases of national emergencies, power outages, or force majeure events

② The Company shall endeavor to provide convenience to users in procedures and content related to entering into the service agreement, changes to the agreement, and termination of the agreement.

③ The Company shall post the representative’s name, trade name, address, telephone number, fax number, mail-order business registration number, terms of use, and privacy policy in a place on the online service’s initial screen where users can easily see them.

Article 11 (Protection of Personal Information)

① The Company values users’ personal information and strives to comply with relevant laws such as the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc. and the Personal Information Protection Act. Through the privacy policy, the Company shall inform users of how and for what purposes the personal information they provide is used, and what measures are taken to protect such information.

② If there is no service usage history for one year continuously from the last usage date, the Company may separate and store the user’s information from other users’ personal information in accordance with the Personal Information Protection Act and its Enforcement Decree.

Separated information will be stored until the user requests membership withdrawal or deletion of personal information.

③ The Company applies its privacy policy and relevant laws to the protection and use of users’ personal information. However, the Company’s privacy policy does not apply to external web pages linked from the Company’s website.

Article 12 (Obligations of Users)

① When applying for use through user registration, users must complete the application truthfully. If a user registers false or another person’s information, they cannot claim any rights against the Company, and the Company shall not be liable for any damages caused thereby.

② Users must comply with these Terms, other rules set by the Company, and matters announced by the Company. Users must not interfere with the Company’s business or damage the Company’s reputation.

③ When there is a change in member information such as address, contact information, or email address, the user must update it online immediately. The user is responsible for any consequences arising from failure or delay in making such changes.

④ Users must manage their ID and password directly. The Company shall not be responsible for problems arising from negligence in such management.

⑤ When selecting an ID, nickname, or other name used in the service, the user must not engage in the following:

Using names that impersonate or are similar to the official operators of the Company’s services, causing confusion to other users

Using names containing sexual or obscene content

Using names that may infringe on third-party trademark rights, copyrights, or other rights

Using names that may defame or interfere with the business of third parties

Using names containing other antisocial content or content in violation of relevant laws

⑥ Unless explicitly agreed by the Company, users may not sell, gift, pledge, or otherwise dispose of their rights to use the service or their position under the service agreement.

⑦ Details regarding precautions in using the service and other specifics related to this Article are set forth in the operational policy, and if a user violates the service terms or operational policy, restrictions on service use, civil/criminal liability, and other disadvantages may occur.

Article 13 (Provision of Services)

① The Company’s services are, in principle, provided 24 hours a day, 365 days a year.

However, in the event of special circumstances such as maintenance inspections or replacement of communication equipment for the maintenance of the Company’s systems, the provision of all or part of the services may be temporarily suspended.

② Specific details on individual services provided by the Company can be found on the respective service screens.

③ The content of the services provided by the Company is as follows:

Profile Delivery

Profile Support

Article 14 (Restriction of Services, etc.)

① In the event of war, incident, natural disaster, or similar national emergency, or when the key telecommunications service provider under the Telecommunications Business Act suspends telecommunications services, or other unavoidable reasons arise, the Company may restrict or suspend all or part o

② Notwithstanding the preceding paragraph, free services may be restricted or suspended for reasons such as the Company’s operational policies and may be converted into paid services.

③ When restricting or suspending the use of services, the Company shall notify the user of the reason, restriction period, and scheduled date without delay.

④ If the Company intends to convert services currently provided for free into paid services after obtaining payment information in advance, it shall notify the user of the reason and scheduled date of conversion and obtain the user’s consent to the paid conversion.

Article 15 (Termination of the Agreement, Cancellation, and Withdrawal Procedures)

① If a user wishes to terminate the service agreement, they may request termination at any time through the user withdrawal application on the website.

However, immediate withdrawal may be restricted for a certain period after new registration to prevent fraudulent use of the service.

② If a user violates the obligations set forth in these Terms, engages in abnormal or improper use, uses prohibited programs, or posts content that defames or insults others, and if such acts are prohibited or deletion is requested but occur again after at least one prior prohibition or deletion request (including the first request), the Company may notify the user and terminate the agreement.

③ Upon receiving the user’s expression of intent to withdraw, cancel, or terminate, the Company shall respond to the user. The response shall be made using one of the contact methods provided by the user to the Company, and if no contact information exists, the Company may not respond.

Article 16 (Compensation for Damages)

① If damage occurs due to the fault of either the Company or the user, the other party may claim compensation for damages. However, the Company shall not be liable for damages caused by failures, suspension, loss, deletion, or alteration of stored data in free services.

② Unless otherwise specified in the Company’s operational policies, privacy policy, or other service-specific terms, the Company shall not be liable for any damages related to the use of its services.

Article 17 (Disclaimer)

① The Company shall not be liable for failure to provide the service due to force majeure such as natural disasters or equivalent events.

② The Company shall not be liable for service use disruptions caused by the user’s fault.

③ The Company shall not be liable for failure to obtain expected profits through the use of the service or for damages caused by materials obtained through the service.

④ The Company shall not be liable for the reliability, accuracy, etc., of content posted by users on web pages, and shall not intervene in disputes between users or between users and third parties arising from the service.

Article 18 (Provision of Information and Advertising)

① The Company may provide (or send) various information and advertisements deemed necessary for users during service use via methods such as banner displays, email, text messages, telephone, or mail. However, users may refuse to receive them by the methods provided by the Company.

② Even if the user refuses to receive information, the Company may still provide information via email or other methods regarding changes to the Terms, privacy policy, or other important matters affecting the user’s interests as prescribed by the Information and Communications Network Act.

③ If the user has taken measures to refuse receipt pursuant to paragraph ① proviso, the Company shall not be liable for failure to deliver transaction-related information or responses to user inquiries due to such refusal.

④ The Company shall confirm every two years whether the user consents to the receipt of advertising information for commercial purposes pursuant to the Enforcement Decree of the Information and Communications Network Act.

⑤ The Company shall not be liable for any loss or damage incurred as a result of a user’s participation in promotional activities by an advertiser or the results of transactions therewith.

Article 19 (Payment for Paid Services)

① When using paid services provided by the Company, the user shall, in principle, pay the usage fee. The payment methods for paid services provided by the Company are as follows:

Various card payments such as prepaid cards, debit cards, credit cards

Various account transfers such as phone banking, internet banking, and online direct deposit

② The Company may verify whether the user has legitimate rights to use the payment method, and may suspend the transaction until verification is complete, or cancel the relevant transaction if verification is impossible.

③ In accordance with the Company’s policies and the standards of payment providers (mobile carriers, card companies, etc.) and payment agencies, a user’s monthly cumulative payment amount and recharge limit may be restricted. If such standards are exceeded, additional use of paid services may be impossible.

④ The user is responsible for the information entered for payment or settlement.

Article 20 (Refunds)

① If payment is canceled or refunded due to reasons attributable to the user, the following procedures shall apply:

Services that are completed or used once are non-refundable.

For services available for continuous use, the refund shall be the remaining amount after deducting the amount corresponding to the usage period. (To be confirmed if this should be excluded)

② Notwithstanding the preceding paragraph, in any of the following cases, the full amount paid shall be refunded:

If no service usage history exists after payment is completed

If the service cannot be used due to reasons attributable to the Company such as service failure

If the purchased service has not been provided

If the purchased service is significantly different from what was indicated or advertised

If defects in the service itself make it significantly unusable

③ Refunds shall, in principle, be made by the same payment method used for the original transaction.

However, if a refund by the same payment method is impossible, the Company shall refund by another method specified in the respective individual service.

④ The Company shall process refunds within 3 business days from the date the refund obligation arises.

However, if the user’s cooperation is required for the refund and the refund is delayed due to reasons attributable to the user, the Company shall not bear any late interest.

⑤ The party at fault shall bear the costs required for the refund.

Article 21 (Ownership of Rights)

① Copyrights and other intellectual property rights for the services provided by the Company are vested in the Company.

② The Company grants users only the right to use the services under conditions set by the Company and does not grant rights to transfer, sell, pledge, or otherwise dispose of such rights.

③ Notwithstanding paragraph ①, intellectual property rights for content directly created by users and works provided under the Company’s partnership agreements do not vest in the Company.

Article 22 (Management of Content)

① If content created or written by a member contains material that violates the Personal Information Protection Act, the Copyright Act, or other relevant laws, the administrator may request suspension or deletion of such content in accordance with the procedures set by law, and the Company shall take action accordingly.

② Even in the absence of a request from the rights holder under the preceding paragraph, if there is reasonable cause to believe that rights have been infringed or if the content otherwise violates Company policy or relevant laws, the Company may take temporary measures in accordance with relevant laws.

Article 23 (Jurisdiction and Governing Law)

In the event of a dispute related to the services, the competent court shall be the court having jurisdiction over the location of the Company’s head office, and the governing law shall be the laws of the Republic of Korea.

These Terms and Conditions shall take effect as of January 1, 2025.

Article 1 (Purpose)

Castlink (hereinafter referred to as the “Company”) establishes this Privacy Policy (hereinafter referred to as the “Policy”) to protect the personal information (hereinafter referred to as “Personal Information”) of individuals (hereinafter referred to as “User” or “Individual”) who use the services provided by the Company (hereinafter referred to as the “Company Services”), to comply with the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. (hereinafter referred to as the “Information and Communications Network Act”), and other relevant laws and regulations, and to promptly and smoothly handle complaints related to the protection of Users’ personal information.

Article 2 (Principles of Personal Information Processing)

In accordance with personal information-related laws and regulations and this Policy, the Company may collect Users’ personal information, and the collected personal information may be provided to third parties only if the individual consents. However, in cases where it is lawfully and compulsorily required under applicable laws and regulations, the Company may provide the collected personal information to third parties without prior consent of the individual.

Article 3 (Disclosure of this Policy)

The Company discloses this Policy so that Users can easily check it at any time through the first screen of the Company’s website or via a linked screen from the first screen.

When disclosing this Policy pursuant to Paragraph 1, the Company uses font size, colors, and other means to ensure that Users can easily check it.

Article 4 (Changes to this Policy)

This Policy may be revised in accordance with changes to personal information-related laws, guidelines, notices, or changes in the policies or content of government or Company Services.

When revising this Policy pursuant to Paragraph 1, the Company will notify Users by one or more of the following methods:

Posting in the notice section of the first screen of the Company’s website or through a separate pop-up window.

Notifying Users in writing, by fax, by e-mail, or in a similar manner.

The notice pursuant to Paragraph 2 will be made at least 7 days prior to the effective date of the revised Policy. However, if there is an important change to the User’s rights, the notice will be given at least 30 days in advance.

Article 5 (Information for Membership Registration)

The Company collects the following information for Users to register for membership to the Company Services:

Required information: Email address, password, name, nickname, date of birth, and mobile phone number.

Optional information: Profile information.

Article 6 (Information for Identity Verification)

The Company collects the following information for the purpose of identity verification:

Required information: Mobile phone number, email address, name, date of birth, gender, mobile carrier, and nationality (domestic/foreign).

Article 7 (Information for Consent of Legal Representative)

When the consent of a legal representative is required, the Company collects the following information for such consent:

Required information: Name of guardian, date of birth of guardian, guardian’s mobile phone number, and guardian’s mobile carrier information.

Article 8 (Information for Payment Services)

The Company collects the following information in order to provide Users with the Company’s payment services:

Required information: Card number, card password, expiration date, date of birth (6 digits: yy/mm/dd), bank name, and account number.

Article 9 (Information for Providing Company Services)

The Company collects the following information in order to provide its services to Users:

Required information: ID, email address, name, date of birth, and contact information.

Article 10 (Information for Service Use and Misuse Verification)

The Company collects the following information to verify and analyze service use and misuse by Users:

Required information: Service usage records, cookies, access location information, and device information.

※ Misuse: Refers to acts such as repeatedly re-registering after withdrawing membership, repeatedly purchasing and then canceling goods to unjustly obtain economic benefits such as discount coupons or event benefits provided by the Company, acts prohibited by the Terms of Service, identity theft, and other unlawful or unfair acts. The collected information may be used for statistics and analysis related to the use of the Company Services.

Article 11 (Methods of Collecting Personal Information)

The Company collects Users’ personal information in the following ways:

When the User enters their personal information on the Company’s website.

When the User enters their personal information through services other than the Company’s website, such as applications provided by the Company.

Article 12 (Use of Personal Information)

The Company uses personal information in the following cases:

When necessary for Company operations, such as delivering notices.

For responding to inquiries, handling complaints, and improving services for Users.

For providing the Company’s services.

For developing new services.

For marketing purposes, such as providing information on events and promotions.

For demographic analysis, and for analyzing service visits and usage records.

For forming relationships between Users based on personal information and interests.

Article 13 (Retention and Use Period of Personal Information)

The Company retains and uses personal information for the period necessary to achieve the purpose of collection and use of the personal information.

Notwithstanding the preceding paragraph, the Company retains records of misuse for up to one year after membership withdrawal to prevent re-registration and misuse in accordance with internal policies.

Article 14 (Retention and Use Period of Personal Information Under Laws)

The Company retains and uses personal information as follows in accordance with relevant laws:

Under the Act on the Consumer Protection in Electronic Commerce, etc.:

Records on contracts or subscription withdrawals: 5 years.

Records on payment and supply of goods, etc.: 5 years.

Records on consumer complaints or dispute resolution: 3 years.

Records on display and advertising: 6 months.

Under the Protection of Communications Secrets Act:

Website log records: 3 months.

Under the Electronic Financial Transactions Act:

Records on electronic financial transactions: 5 years.

Under the Act on the Protection and Use of Location Information:

Records on personal location information: 6 months.

Article 15 (Principle of Personal Information Destruction)

In principle, the Company promptly destroys personal information when the purpose of processing the personal information has been achieved, the retention/use period has expired, or the information is no longer needed.

Article 16 (Processing of Personal Information of Inactive Users)

If a User has not used the Company’s services for one year, the Company will, in principle, notify the User in advance and then destroy or separately store the personal information.

The personal information of long-term inactive Users will be stored separately and safely, and notice to the relevant User will be sent to their email address at least 30 days prior to the date of separate storage.

Long-term inactive Users may continue to use the services by logging into the website (including mobile apps) before the personal information is stored separately.

Long-term inactive Users may restore their account with their consent by logging into the website.

The Company will store separately retained personal information for 4 years and then promptly destroy it.

Article 17 (Procedure for Destruction of Personal Information)

Information entered by Users for membership registration, etc., will be transferred to a separate database (or stored in a separate document box in the case of paper) after the purpose of processing the personal information has been achieved, and will be stored for a certain period in accordance with internal policies and other related laws (refer to retention and use period) before being destroyed.

The Company destroys personal information upon approval from the Personal Information Protection Officer once a reason for destruction occurs.

Article 18 (Method of Destruction of Personal Information)

The Company deletes personal information stored in electronic file format using technical methods that make it impossible to reproduce the records, and personal information printed on paper is destroyed by shredding or incineration.

Article 19 (Measures for Sending Advertising Information)

When sending advertising information for profit-making purposes via electronic transmission media, the Company obtains the User’s explicit prior consent. However, prior consent is not required in the following cases:

When the Company directly collects contact information from the recipient through a transaction, and within 6 months from the date the transaction is completed, the Company intends to send advertising information for profit-making purposes related to the same type of goods, etc., as the transaction.

When a telephone salesperson under the Door-to-Door Sales Act informs the recipient of the source of personal information and makes a solicitation by voice.

Notwithstanding the preceding paragraph, if the recipient expresses an intention to refuse to receive or withdraws prior consent, the Company will not send advertising information for profit-making purposes and will notify the recipient of the result of processing the refusal or withdrawal.

When sending advertising information for profit-making purposes via electronic transmission media between 9:00 p.m. and 8:00 a.m. the following day, the Company will obtain separate prior consent from the recipient notwithstanding Paragraph 1.

When sending advertising information for profit-making purposes via electronic transmission media, the Company will clearly indicate the following in the advertising information:

Company name and contact information.

Information on how to refuse to receive or withdraw consent to receive such information.

When sending advertising information for profit-making purposes via electronic transmission media, the Company will not take any of the following actions:

Actions to avoid or interfere with the recipient’s refusal to receive or withdrawal of consent.

Actions to automatically generate contact information such as telephone numbers or email addresses by combining numbers, symbols, or characters.

Actions to automatically register telephone numbers or email addresses for the purpose of sending advertising information for profit-making purposes.

Actions to conceal the sender’s identity or the source of the advertising transmission.

Actions to deceive recipients to induce replies for the purpose of sending advertising information for profit-making purposes.

Article 20 (Viewing and Withdrawal of Consent for Collection of Personal Information)

Users and legal representatives may view or modify their registered personal information at any time, and may request withdrawal of consent for the collection of personal information.

To withdraw consent to the collection of membership information, Users and legal representatives may contact the Personal Information Protection Officer or the person in charge in writing, by phone, or by email, and the Company will promptly take action.

Article 21 (Changes to Personal Information)

Users may request correction of errors in their personal information through the methods described in the preceding Article.

In such cases, the Company will not use or provide the personal information until the correction is completed, and if incorrect personal information has already been provided to a third party, the Company will promptly notify the third party of the correction result so that the correction can be made.

Article 22 (User’s Obligations)

Users must keep their personal information up to date, and are responsible for any problems arising from the provision of inaccurate information.

If a User registers by stealing another person’s personal information, the User’s qualification may be revoked, and the User may be subject to penalties under the relevant personal information protection laws.

Users are responsible for maintaining the confidentiality of their email address, password, etc., and may not transfer or lend them to third parties.

Article 23 (User’s Choice Regarding Cookie Installation)

Users have the choice to allow or refuse cookie installation. Accordingly, Users may allow all cookies, set confirmation each time a cookie is saved, or refuse to save all cookies by setting options in their web browser.

However, if the storage of cookies is refused, some Company services that require login may be difficult to use.

Article 24 (Method to Allow Cookie Installation)

The method for designating whether to allow cookie installation (in the case of Internet Explorer) is as follows:

a. Select [Tools] menu and then [Internet Options].

b. Click the [Privacy] tab.

c. Set in the [Advanced] settings.

Article 25 (Designation of Personal Information Protection Officer)

The Company designates the following department and Personal Information Protection Officer to protect Users’ personal information and handle complaints related to personal information:

a. Personal Information Protection Officer:

Name: Jongwook Baek (this could be flexible)

Phone: 010-9234-3123 (this could be flexible)

Email: paik3123@naver.com (this could be flexible)

Supplementary Provision

Article 1: This Policy shall take effect from January 1, 2025 (this could be flexible).

Subscription Renewal

For renewable subscriptions, payments for the month in which the payment was made are non-refundable, and cancellations will take effect starting from the following month after the payment date.

As an exception, refunds are only possible if no audition applications have been submitted within 48 hours after payment.

To cancel a subscription, go to the subscription settings and select “Request Cancellation.”

PIX

If you have purchased PIX and used it for project support, a full refund is available only in cases where there is a technical issue, suspected fraudulent activity regarding a specific purchase, or if otherwise required by law.

In all other cases, cancellations/refunds are available within 2 days of purchase if there is no usage history.

When requesting a PIX refund, the determination of refund eligibility is entirely at the discretion of Castlink Co., Ltd.

Unauthorized Transactions

If you notice suspicious or unfamiliar transactions that do not match your usual purchase history, contact us immediately at castlink.castlink@gmail.com.

Please provide as much detailed information as possible so that our customer support team can review the issue.

Transactions deemed to have been made without the user’s consent may be refunded, and appropriate measures will be taken against the account responsible for the unauthorized transaction.

As part of the refund review process, we may request information to identify the payment method used or the account in question.

Technical Issues with Purchases

If there are technical issues preventing you from completing a purchase or receiving its benefits, please report the problem immediately and provide as much detail as possible so our team can assist you.

Examples of technical issues include duplicate purchases, specific error messages, missing benefits, or other interruptions.

Please include any relevant information such as screenshots, error codes, or other additional details when reporting the issue to Castlink Co., Ltd.

Abuse of Refund Policy

Excessive refund requests or attempts to abuse the refund process are against the policies of Castlink Co., Ltd., and may result in restricted access to products or services, account suspension, or account termination.

Submitting a Refund Request

To submit a refund request, please send the details to Castlink Co., Ltd.’s email account.

Castlink Email: castlink.castlink@gmail.com